StakeOS

Support

Help with the StakeOS app and web dashboard.

Before you email

If you work at one of our outlets, your manager can fix most problems straight away, including resending an invitation, correcting a clock-in time or changing your rota.

Common questions

I can't sign in

StakeOS is invitation-only. You need to register using the invitation your manager sends you. If your invitation has expired, ask your manager to send a new one. If you've forgotten your password, tap Forgot password on the sign-in screen.

My clock-in or clock-out time is wrong

Ask your manager to correct it. Every correction is recorded with who made it and when.

I've got a new passport, visa or driving licence

Upload it from your profile in the app. Your manager or the business owner will review it before it replaces the old record.

I want a copy of my data, or want my account deleted

See our privacy policy for your rights, and delete your account for how deletion works.

What to include in your email

• Your full name and the outlet you work at
• The phone or computer you're using, and whether it's the app or the web dashboard
• What you were trying to do and what happened instead, with a screenshot if you can

Please don't email copies of passports, visas or bank details. Upload those through the app instead.